FAQ

Frequently Asked Questions

🚚 Shipping

How long does shipping take?
We typically process orders within 1–2 business days. Delivery times vary by location — US orders usually arrive in 5–10 business days, while UK and Canada orders may take 7–14 business days.

Do you offer free shipping?
Yes! We offer free shipping on all orders worldwide, no minimum spend required.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.

How do I start a return?
Contact us at our store email with your order number and reason for return, and we'll guide you through the process.

🖨️ Product & Compatibility

Are the printers compatible with iPhone and Android?
Yes! All our portable printers connect via Bluetooth and are compatible with both iOS (iPhone/iPad) and Android devices.

What type of paper do the printers use?
Our printers use thermal paper — no ink required! We carry thermal sticker paper rolls in various sizes. Check our accessories section for compatible paper.

How do I connect the printer to my phone?
Simply download the companion app (listed on each product page), enable Bluetooth on your phone, and follow the in-app pairing instructions. It takes less than a minute!

🛡️ Warranty & Support

Do you offer a warranty?
Yes, all our printers come with a 12-month manufacturer warranty covering defects. Contact us if you experience any issues and we'll make it right.

How do I contact support?
You can reach us through the Contact Us page on our store. We aim to respond within 24 hours on business days.